01Can I request a shisha charcoal sample?+
Yes. Product samples are free up to 10 kg and are intended for evaluation before commercial-order discussions.
02Who pays for international sample delivery?+
The buyer pays the international courier cost. We confirm the sample and shipping details with you before dispatch.
03Can buyers visit the production facility?+
Yes. Factory visits are available around Solo, Central Java, Indonesia, by prior arrangement.
04Is a live factory video call available?+
Yes. Qualified buyers can arrange a live factory video call to review the production environment remotely.
05Do you support private-label projects?+
Yes. OEM and private-label projects can be discussed based on your market, packaging concept, and procurement requirements.
06How can I obtain verified product specifications?+
Send your company, country, buyer type, and estimated monthly volume through WhatsApp. We will provide the relevant specification and sample procedure.